Information Technology
IT Officer
The IT Officer keeps the hospital's computers, network, systems and data running securely and reliably. The role supports staff across all departments, maintains the hospital management and patient records systems, and ensures that clinical and administrative services are not disrupted by technology problems.
Key Duties
- Installing, configuring and maintaining computers, printers, scanners and other IT equipment across the hospital.
- Managing and troubleshooting the hospital network, internet connectivity, Wi-Fi and telephone systems.
- Supporting and maintaining the hospital management system, electronic medical records and billing software.
- Providing day-to-day technical support to clinical and administrative staff and resolving issues promptly.
- Creating and managing user accounts, passwords and access rights in line with hospital policy.
- Performing regular data backups and testing recovery to protect patient and hospital records.
- Protecting systems against viruses, malware and unauthorised access, and applying security updates.
- Maintaining the hospital website, email accounts and online services.
- Keeping an up-to-date inventory of IT equipment, software licences and service contracts.
- Liaising with vendors and service providers for repairs, procurement and support.
- Training staff on the correct and secure use of hospital systems.
- Maintaining confidentiality of patient information and hospital data at all times.
Education and Experience
- Minimum qualification: Bachelor's degree in Information Technology, Computer Science, or a related field.
- At least 2 years of experience in IT support or systems administration.
- Experience with hospital management systems or electronic medical records is an added advantage.
- Professional certification such as CCNA, CompTIA A+/Network+ or Microsoft certification is an added advantage.
Personal Attributes
- Reliability, integrity and respect for confidentiality.
- Proactive and able to work independently with minimal supervision.
- Willingness to be on call for urgent issues, including evenings and weekends.
- Ability to work under pressure in a busy hospital environment.
Skills and Competencies
- Strong knowledge of Windows, Microsoft Office and common office software.
- Practical networking skills including LAN/WAN, routers, switches, firewalls and Wi-Fi.
- Hardware troubleshooting and repair of computers, printers and peripherals.
- Understanding of data backup, information security and data protection practices.
- Basic website and email administration (cPanel or similar).
- Good communication skills to explain technical issues to non-technical staff.
- Problem-solving skills and ability to prioritise urgent issues.